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Engagement Alerts

Posted on by Emojot

Engagement alerts used to inform the client when they have unsatisfied users. Using the engagement rules, the client gets an email or an SMS when their users react to an unsatisfied response. Add Engagement rule <?xml version=”1.0″ encoding=”UTF-8″?><cepRules> <cepRule id=”1″ timeWindow=”5″> <params> <param> <name>percepticDrillDown</name> <operator>eq</operator> <value>”q5628″</value> </param> <joinOperator>and</joinOperator> <joinParam> <derivedValue>emoteNumericValue</derivedValue> <operator>gd</operator> <value>0</value> </joinParam> </params><engagementActions> <action> <type>email</type> <data> <to>hirushi@emojot.com</to> <subject>You have an Unsatisfied Customer at ………| Emojot</subject> […]

Question Settings

Posted on by Emojot

Multiple options are available on Emojot dashboard to make an Emotion Sensor® unique and interesting. Go to Edit survey and move to Design step. Click on the cogwheel icon on the right corner of the question and go to Settings. This opens up the Question Settings window below. To show/hide emojis, enable/disable this toggle. To […]

Profile Data Capturing

Posted on by Emojot

Profile Data Capturing To collect details of the emoters (respondents), enable the Profile data capturing toggle in Publish step of sensor creation. Enabling this opens another option below Profile data fields. Tick the fields that should be used to capture the details of the emoters. *At least one unique field (telephone/email) should be selected to […]

Skip-logic

Posted on by Emojot

Skip-logic is a capability that is used in Emotion Sensors® to show dynamic recommendations (and/or content) based on the responses a respondent has given to the previous questions in the sensor. This versatile capability play a huge role in sensor creation (and also on update). What specializes Emojot’s skip logic capability is, you can define […]

Comm-Center for Email Deployments

Posted on by Emojot

The Comm-Center is what we call the communication epicenter or hub of Emojot’s platform. Overview Comm-Center Menu – From this you can navigate among your Email Campaigns, your Contacts Lists and settings. Contacts Menu – These functions focus on adding/updating/deleting your contacts as you choose. We can compose emails as well. Contact List – This […]