Case Management Solution

Incident Management Solution(Beta version) helps orchestrators to demonstrate to their customers’ feedback is important, by resolving their issues in a systematic and timely manner. Employees can create tickets to follow up on customer feedback actions along an incident workflow that is customizable based on each client’s requirements. The incident management workflow can be configured to […]

Incident Reports

To check the analytics of the reported incidents, go to Incidents (Beta) >> Incident Reports. Reported incidents can be filtered based on below options. Apply the required filters and Refresh. Priority – Low/ Medium/ High/ Highest Status – Open/ In Progress/ Resolved Type – General Inquiry/ Product Errors/ Customer Experience Issue Emo Signature drill down […]

Case Management

To check the progress or statistics of the incident management workflow, go to Incidents (Beta) >> Incident Management. (In order to check statistics, workflow should be configured first. Please refer this article to configure the workflow. Assign to Me – tick the box to filter out the incidents assigned Priority – filter out the incidents […]