To create a new survey, click New survey in the My surveyspage. Then enter Survey Name, Survey Title and the Short URL to access the sensor.This short URL helps the users to load the sensor. Then click Next. Type the question on Type your question here box. Type the answers below emojis. Click Next and […]
To create a sensor from existing template, click sensor Templates on My sensors page, and Select Category from dropdown menu. All the templates relevant to the selected category are shown. Click + ADD to enter Sensor name and URL and add.To preview the sensor, click on the template.
To import an Emotion Sensor® from another account, click on Import survey on My Surveys page. To import an Emotion Sensor® from an import code, go to From Import Code tab. Enter the Import code (1) taken from the other account with a Name (2) and a URL (3) for the Emotion Sensor® and Import.
To export a sensor to another account, click on Export survey icon on sensor widget on My surveyspage and get the unique code. Copy and paste it in a different account to get the selected sensor on that account. This code can be used only once within two hours.
To download a sensor onto an Excel file, click on the Download survey as an excel icon in sensor widget on My Surveys page.
To edit a sensor, click on Edit sensor icon on sensor widget on My sensors page. Sensor name, sensor title, type, short URL, questions, emotive themes, etc. can be changed from this. Once the editions are done, Update the sensor. When the sensor contains user emotes, it can be either archived or replaced.
Score Segment Comparison reports can be used to compare multiple series of score segments. To access this report, scores should be assigned to responses. To learn how to assign scores to emoticons, please refer this article >> Scoring. To access this report, go to Analyze >> Score Segment Comparison Click on the downward arrow on […]
Score Histogram report is used to view the Histogram chart of the Emotion Sensor® questions which has scores assigned. Score Histogram Report Navigation Go to the Dashboard and click on the Menu icon on the left side upper corner. Click on the Analyze, Score Analysis, and select Score Histogram. Add Widget Click on the filter […]
Engagement alerts used to inform the client when they have unsatisfied users. Using the engagement rules, the client gets an email or an SMS when their users react to an unsatisfied response. Add Engagement rule <?xml version=”1.0″ encoding=”UTF-8″?><cepRules> <cepRule id=”1″ timeWindow=”5″> <params> <param> <name>percepticDrillDown</name> <operator>eq</operator> <value>”q5628″</value> </param> <joinOperator>and</joinOperator> <joinParam> <derivedValue>emoteNumericValue</derivedValue> <operator>gd</operator> <value>0</value> </joinParam> </params><engagementActions> <action> <type>email</type> <data> <to>firstname.lastname@example.org</to> <subject>You have an Unsatisfied Customer at ………| Emojot</subject> […]
We can compare the responses of demographic questions and normal questions. Go to Demographic Analysis report under Analyze in the menu. Select the Emotion Sensor® and questions from the dropdown. To compare the responses of normal and demographic questions, click the Emote button and select questions from the dropdown.Then given responses are shown in the chart below. […]