Engagement

Allow engagement To engage with the emoter (respondent) based on the emote (response), enable the toggle in front of Engagement in Publish step of Emotion Sensor® creation and Update the Emotion Sensor®. This can be used to redirect the emoters (respondents) to watch a video, to send an SMS/email, to an advertisement, or to another […]

Case Management Solution

Incident Management Solution(Beta version) helps orchestrators to demonstrate to their customers’ feedback is important, by resolving their issues in a systematic and timely manner. Employees can create tickets to follow up on customer feedback actions along an incident workflow that is customizable based on each client’s requirements. The incident management workflow can be configured to […]

Incident Reports

To check the analytics of the reported incidents, go to Incidents (Beta) >> Incident Reports. Reported incidents can be filtered based on below options. Apply the required filters and Refresh. Priority – Low/ Medium/ High/ Highest Status – Open/ In Progress/ Resolved Type – General Inquiry/ Product Errors/ Customer Experience Issue Emo Signature drill down […]

Case Management

To check the progress or statistics of the incident management workflow, go to Incidents (Beta) >> Incident Management. (In order to check statistics, workflow should be configured first. Please refer this article to configure the workflow. Assign to Me – tick the box to filter out the incidents assigned Priority – filter out the incidents […]

Raffle

Raffle Draw Setup is available to select winners. There are two ways to select winners. Select winners through admin and through engagement rule (Auto selection). Admin Selected Winners Create a survey and enable loyalty details which allow identifying the unique emoters. After users emote to the survey navigate to the dashboard menu and select Raffle […]