In this report, we can see the recent customer comments for the particular sensor and share these comments on social media. Go to Comments in Visualize menu. Then go to Infographic. Select an Emotion Sensor® from the Select survey(1) drop down menu. Generate Infographic To generate infographic. select the sentiment type as Positive (2), Negative […]
Word clouds can be generated based on text feedback given to an Emotion Sensor®. These are generated based on the relative importance of the words found in the comments. Businesses can easily identify the areas that needs to be improved at a glance using this capability. To access the report, go to Analyze >> Sentiment […]
Engagement alerts used to inform the client when they have unsatisfied users. Using the engagement rules, the client gets an email or an SMS when their users react to an unsatisfied response. Add Engagement rule <?xml version=”1.0″ encoding=”UTF-8″?><cepRules> <cepRule id=”1″ timeWindow=”5″> <params> <param> <name>percepticDrillDown</name> <operator>eq</operator> <value>”q5628″</value> </param> <joinOperator>and</joinOperator> <joinParam> <derivedValue>emoteNumericValue</derivedValue> <operator>gd</operator> <value>0</value> </joinParam> </params><engagementActions> <action> <type>email</type> <data> <to>hirushi@emojot.com</to> <subject>You have an Unsatisfied Customer at ………| Emojot</subject> […]
To do the integrations on WordPress, first subscribe to API. Please refer this article to learn how to do it. Click on the Share icon on sensor widget and go to WordPress tab. Select the Burst as Display mode.* Select the size of the burst from the dropdown in front of Button size.** Select the […]
Subscribe to API An Emotion Sensor® can be integrated in different ways to get responses. Integrations can be done on Twitter, Facebook, HTML and WordPress. To do the integrations on HTML and WordPress, first subscribe to API. to do this, click on the Share icon on sensor widget on My Surveys page. Go to the […]
An Emotion Sensor® can be integrated on a website in different ways. To integrate a survey on a WordPress website as a burst, please refer this article. 1 – Popup Emotion Sensor® on the web page after 10 seconds. Add the provided websiteEmbed.min.js file at the bottom of any html page as below. <script type=”text/javascript” […]
Assign score By assigning scores to the responses, a common indicator can be derived to compare between sensors/questions/etc. To assign scores to responses, go to Design step in sensor creation.Click on the cogwheel icon in front of question box. Then click Assign score min to max or Assign score max to min. You can assign […]
Profile Data Capturing To collect details of the emoters (respondents), enable the Profile data capturing toggle in Publish step of sensor creation. Enabling this opens another option below Profile data fields. Tick the fields that should be used to capture the details of the emoters. *At least one unique field (telephone/email) should be selected to […]
To move from one page to the next one, without hitting on the Next button, enable the toggle in front of Automatic move to next page on Publish step in sensor creation and Save/Update. *This feature is available only for the campaign type Emotion Sensors®. **Also, if the page contains multiselect or page wise comments, […]
