Manage Contacts in Comm-Center

There are three ways to capture user data into Comm-center. Upload customer data from Excel file. Capture user profile data from Emotion Sensor® UI. Capture user data from Reachout portal. Refer how we can Capture Contacts into Comm-center article for more info. Manage comm-center user data Add/Edit/Delete user records To add a new record, click […]

Engagement

Allow engagement To engage with the emoter (respondent) based on the emote (response), enable the toggle in front of Engagement in Publish step of Emotion Sensor® creation and Update the Emotion Sensor®. This can be used to redirect the emoters (respondents) to watch a video, to send an SMS/email, to an advertisement, or to another […]

State Navigation

Go to the dashboard Engage, Emoter Journey Designer section. Add Journey State Provide a journey name in the Journey name (Required) filed. Then click on the Add journey state and provide a state name in the Journey state name(Required) and select a survey from the dropdown. Then click on the Add state button. The 1st […]

URL Redirection

Go to the dashboard Engage, Emoter Journey Designer section. Add Journey State Provide a journey name in the Journey name (Required) filed. Then click on the Add journey state and provide a state name in the Journey state name(Required) and select a survey from the dropdown. Then click on the Add state button. Then the […]

Respondent Journey Designer

Emoter Journey Designer allows engaging with the emoter (respondent) based on the emote (response) using three different ways. The following are the different transition types in emoter journey designer, State Navigation Banner Display URL Redirection To add State Navigation transition please refer to this article. To add Banner Display transition please refer to this article. […]