SMS Campaign

Create a user list or select a user to send an SMS campaign We can send an SMS campaign for created user lists or selected user/s from the Contact list.refer USER LISTS IN COMM-CENTER for more infoIf you want to send an email without creating a user list You can select the users from the Contact tab […]

SMS Template

Save SMS template To create an SMS template, go to Compose in Comm-center. Select SMS (from the Message type (1) drop menu. Select an emotion sensor® from Survey to embed (2) drop menu. To enter the survey URL to the SMS body by clicking the Sensor (3) button. Then click Username (4) and Unsubscribe link […]

Manage Contacts in Comm-Center

There are three ways to capture user data into Comm-center. Upload customer data from Excel file. Capture user profile data from Emotion Sensor® UI. Capture user data from Reachout portal. Refer how we can Capture Contacts into Comm-center article for more info. Manage comm-center user data Add/Edit/Delete user records To add a new record, click […]

Campaign Status

Email Campaign Status There are 8 types of status available in the email campaign. We can send the emails and check campaign details by filtering data from these statuses. All: To see all user status for sent emails. Delivered: To see only delivered user details for sent emails Responded: To see who has submitted emotes […]

Dynamic Group Deployment (DGD)

DGD is a newly introduced packaged solution to ease your survey deployment pain! DGD enables you to deploy your surveys with any team within the organization. After a team meeting do you want to quickly run a survey and view results instantly? Then this could be the ideal solution for you! DGD also facilitates easy maintenance of teams and groups […]

Dynamic Group Deployment (DGD) Roll-out

Login to Emojot Reach-out Portal using a unique code. Add new member – enter name, mobile and email of the new personnel and click on Add to group Group members – members whose details are already added to the group Select All / Unselect All – click on these buttons to select/unselect all the members […]

Reachout Token Usage

Log on to Emojot Reachout Portal via: https://emojot.com/emojotReachout/ and enter the unique code (reach out token)* to access the portal. Enter client’s email or telephone and click on Submit to share the Emotion Sensor®. These unique codes can be generated on request only. Content should be provided in order to draft the email/sms content.

Campaign Performance

To view the performance of a campaign, go to Visualize > Campaigns. Select the Emotion Sensor® from the drop-down in front of Survey and Refresh. Select the campaign type (Emali/SMS) from the drop-down in front of Channel. To compare two or more campaigns’ performance of one channel (either Email/SMS), select the Emotion Sensors® from the […]