Last Updated: May 2020 The Emojot platform plays a role as a data controller of its own data and as a data processor of customer data. Emojot has adopted the EU GDPR definitions (Article 4), which specifies that a data controller is an entity (person, organization, etc.) that determines the why and the how for […]
To import an Emotion Sensor® from another account, click on Import survey on My Surveys page. To import an Emotion Sensor® from an import code, go to From Import Code tab. Enter the Import code (1) taken from the other account with a Name (2) and a URL (3) for the Emotion Sensor® and Import.
*Will be mentioned as EH in the document for easy reference Capture Enterprise Hierarchy To capture EH of an Emotion Sensor®, enable the toggle in front of Enterprise Hierarchy capturing and select the relevant model from dropdown in front of Enterprise Hierarchy model in last step of survey creation (Publish step). *To enable this, an […]
We can create user list/s for selected users in the Contact tab.To create a user list, Go to Contacts (1) tab in Comm-center Then a window pops-up and asks for login credentials as the Comm-center contains PII (Personally Identifiable Information). Select particular users (2) and Click ‘Save to list’(3) button. Then enter the List name […]
There are three ways to capture user data into Comm-center. Upload customer data from Excel file. Capture user profile data from Emotion Sensor® UI. Capture user data from Reachout portal. Refer how we can Capture Contacts into Comm-center article for more info. Manage comm-center user data Add/Edit/Delete user records To add a new record, click […]
Engagement alerts used to inform the client when they have unsatisfied users. Using the engagement rules, the client gets an email or an SMS when their users react to an unsatisfied response. Add Engagement rule <?xml version=”1.0″ encoding=”UTF-8″?><cepRules> <cepRule id=”1″ timeWindow=”5″> <params> <param> <name>percepticDrillDown</name> <operator>eq</operator> <value>”q5628″</value> </param> <joinOperator>and</joinOperator> <joinParam> <derivedValue>emoteNumericValue</derivedValue> <operator>gd</operator> <value>0</value> </joinParam> </params><engagementActions> <action> <type>email</type> <data> <to>firstname.lastname@example.org</to> <subject>You have an Unsatisfied Customer at ………| Emojot</subject> […]
Go to the dashboard and click on the Import survey button. The Import survey window gets open and clicks on the Download Sample button to download a sample excel file. Change the downloaded excel sheet according to the survey that you want to create. Number 1: Provide the Emotion Sensor® name here. Number 2: Provide […]