We can create user list/s for selected users in the Contact tab.To create a user list, Go to Contacts (1) tab in Comm-center Then a window pops-up and asks for login credentials as the Comm-center contains PII (Personally Identifiable Information). Select particular users (2) and Click ‘Save to list’(3) button. Then enter the List name […]
Add/Edit/Delete user records To add a new record, click the ‘Add new record’ (2) button.Fill the fields in the ‘Add user’ window and click on the “Add user’ button. Click the ‘Delete selected record’ (3)button to delete the current user records in the contacts table. To edit a user record, select the user record and […]
To create an email template, go to Compose in Comm-center. Select Message type (1) as Email. To load an existing template, select the template from the drop-down in front of Template (2). Enter From email (3), From name (4), Reply-to (5) and Subject (6) of the email. A sample email body is available by default […]
Create user profiles To create a new user account, go to User Management in Settings menu. Click on Add User button. Enter the email of the user you wish to give access to the portal and hit Next. Enter User name (1), Password (2), (3). The email you entered above will appear on the Email […]
Engagement alerts used to inform the client when they have unsatisfied users. Using the engagement rules, the client gets an email or an SMS when their users react to an unsatisfied response. Add Engagement rule <?xml version=”1.0″ encoding=”UTF-8″?><cepRules> <cepRule id=”1″ timeWindow=”5″> <params> <param> <name>percepticDrillDown</name> <operator>eq</operator> <value>”q5628″</value> </param> <joinOperator>and</joinOperator> <joinParam> <derivedValue>emoteNumericValue</derivedValue> <operator>gd</operator> <value>0</value> </joinParam> </params><engagementActions> <action> <type>email</type> <data> <to>hirushi@emojot.com</to> <subject>You have an Unsatisfied Customer at ………| Emojot</subject> […]
Profile Data Capturing To collect details of the emoters (respondents), enable the Profile data capturing toggle in Publish step of sensor creation. Enabling this opens another option below Profile data fields. Tick the fields that should be used to capture the details of the emoters. *At least one unique field (telephone/email) should be selected to […]
To send an email with Emotion Sensor® embedding, go to Compose view in Comm- Center and click Embed tab. We can embed the Emotion Sensor® into the email in two ways. Embedding Emotion Sensor® URL Embedding Emotion Sensor® questions. Embedding Emotion Sensor® URL To embed sensor URL to the email, go to Embed and select sensor URL (This […]
There are 3 types of status available in SMS campaigns. All: To see all types of status for sent SMSs. Responded: To see responded user details who is submitted emotes from Emotion Sensors® for received SMSs Not responded: To see user details who has not responded for the embedded Emotion Sensors® by submitting emotes.
There are 8 types of status available in the email campaign. We can send the emails and check campaign details by filtering data from these statuses. Kindly note the responded status is not applicable for email marketing campaigns. All: To see all user status for sent emails. Delivered: To see only delivered user details for […]
Respondent Journey capability provided by Emojot platform plays a huge role when identifying respondents’ behavior in granular level. Respondent’s journey can be viewed on Comm-center as well as under Comment Categories and Sentiment report. Go to Comm-center and click on the heartbeat icon on the contacts table. To view the Respondent Journey, first unmask PII […]
